Privacy Policy
Last updated: 31 October 2026
1. Who We Are
Victoria Canham Consultancy ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our websites, purchase our products or services, download resources, subscribe to our communications, join our online community or otherwise interact with us.
Our website for career coaching, digital products and related services is: https://career.victoriacanham.com.
Our services are provided by Victoria Canham, trading as Victoria Canham Consultancy.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the data controller of the personal information we collect and process.
Contact details
Data Controller: Victoria Canham, trading as Victoria Canham Consultancy
Email: [email protected]
Website: https://career.victoriacanham.com
Please contact us if you have any questions about this Privacy Policy or how we handle your personal information.
2. Information We Collect
We may collect and process the following categories of personal information, depending on how you interact with us.
* Personal and Contact Information: Your name, email address, telephone number, billing address, country of residence, and information provided when completing forms or registering for resources.
* Account and Customer Information: Purchase history, transaction details, membership/subscription records, and customer support communications.
* Career Coaching and Professional Information: Employment history, career objectives, professional challenges, and information shared during coaching sessions or assessments.
* Sensitive Personal Information: We do not routinely request sensitive personal data (such as health information) through public forms. If voluntarily shared during coaching, we process it strictly under appropriate lawful bases and legal safeguards.
* Payment Information: Processed securely via our payment providers (e.g., Stripe). We do not store or have direct access to full payment card details.
* Technical and Usage Information: IP address, browser type, device details, pages visited, and interaction data collected via cookies and tracking technologies (subject to your consent preferences).
* Marketing Information: Communication preferences, consent status, and engagement records with our newsletters.
3. How We Collect Your Information
We collect information directly when you visit our websites, purchase products, register for downloads, subscribe to our email communications, join the Reinventors Club or communities, book coaching sessions, or contact us. We also automatically collect technical data through approved website cookies and analytics tools.
4. How We Use Your Information
We use your personal data for legitimate business and service delivery purposes, including:
1. Providing products, services, resources, and coaching.
2. Processing purchases, payments, and refunds.
3. Managing customer accounts and membership access.
4. Responding to enquiries and delivering customer support.
5. Sending service updates and marketing communications (where permitted).
6. Managing website performance, security, and user experience.
7. Complying with legal, tax, and accounting obligations.
5. Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
* Contractual necessity: To fulfill orders, deliver digital toolkits, and provide coaching services.
* Legitimate interests: To operate, secure, and improve our business and website offerings.
* Consent: For email marketing subscriptions and non-essential analytics/advertising cookies. You may withdraw consent at any time.
* Legal obligation: To maintain financial and tax records as required by UK law.
6. Email Marketing and Communications
We send marketing updates only where permitted by law or with your explicit consent. Receiving a free resource or purchasing a product does not automatically opt you into all future marketing lists. You can unsubscribe at any time via the link included in every email.
7. How We Share Your Information
We do not sell your personal information. We share data only with trusted third-party processors necessary to run our business, including:
* GoHighLevel / LeadConnector: For CRM, form management, hosting, and digital product delivery.
* Stripe: For secure payment processing.
* Mailgun: For transactional and marketing email delivery.
* Analytics and Advertising Platforms: Google, Meta, and Pinterest (subject to cookie consent).
* Professional Advisers & Authorities: Accountants, legal counsel, or regulatory bodies where required by law.
8. International Data Transfers
Where your personal data is transferred outside the United Kingdom (such as to servers or providers in the United States), we ensure appropriate legal safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or adequacy decisions, to protect your data.
9. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to distinguish you from other users, secure our site, and understand browsing behaviour.
* Strictly Necessary Cookies: Required for basic site operation and security.
* Analytics & Advertising Cookies (Non-essential): Includes Google Analytics, Meta Pixel, Pinterest Tag, Metricool, and LeadConnector tracking pixels. These are gated and only fire if you explicitly grant analytics/marketing consent via our cookie banner.
You can update or withdraw your cookie preferences at any time using the cookie settings on our site.
10. Website Analytics and Advertising
We deploy tracking tools—including Google Analytics (`G-H0L4QFR24V`), the Meta Pixel, Pinterest Tag, Metricool, and LeadConnector tracking scripts—to measure traffic and advertising performance. These technologies collect technical and behavioural data, operating strictly behind our prior-consent cookie banner framework.
11. How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, tax, and accounting requirements (typically holding financial records for 6 years). Marketing data is retained until you unsubscribe or withdraw consent.
12. How We Protect Your Information
We implement robust technical and organisational security measures—including encryption, access controls, and secure hosting environments—to safeguard your data against unauthorised access or loss.
13. Your Data Protection Rights
Under UK data protection law, you have rights including:
* The right of access: To request copies of your personal data.
* The right to rectification: To correct inaccurate information.
* The right to erasure: To request deletion of your data in certain circumstances.
* The right to restrict or object to processing: Including an absolute right to stop direct marketing.
* The right to withdraw consent: At any time where processing is based on consent.
To exercise these rights, contact us at [email protected].
14. Making a Complaint
If you have concerns about our data practices, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
* Website: https://ico.org.uk
* Telephone: 0303 123 1113
15. Children's Privacy
Our services are designed for adults. We do not knowingly collect data from children under 16.
16. External Websites
Our platform may link to external third-party sites. We are not responsible for their privacy practices or content.
17. Changes to This Policy
We may update this policy periodically to reflect operational or legal changes. The latest version will always be posted on this page with its revision date.
18. Contact Us
For any privacy-related queries or to exercise your rights, please reach out to:
Victoria Canham Consultancy
Website: https://career.victoriacanham.com
Email: [email protected]
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